Skills Development Courses

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This course is designed to provide participants with the skills to accurately record HR interactions, document performance, and record critical outcomes for human resources recordkeeping with clarity, purpose, and specificity.  At the end of this course, participants will be able to:

1. Accurately document observations and conversations,  

2. Prepare formal responses via e-mail to achieve desired results, and

3. Write effective performance reviews.

Duration:  1 day - 8:00 a.m. to 5:00 p.m.

Building trusted partnerships with leaders and managers is essential for successful relationships. At the end of this course, participants will be able to:

1. Define the role of the HR professional as consultant and explain the benefits of consulting,

2. Identify human resources internal and external clients, and

3. Present consulting strategies to help clients achieve their organizational goals and objectives.

Duration:  1 day - 8:00 a.m. to 5:00 p.m.

Mediating workplace conflict is a valuable management and leadership skill conducive to a positive work environment.  At the end of this course, participants will be able to:

1. Define mediation and the mediation process,

2. Explain the purpose of workplace mediation and its benefits for the entire organization,

3. Prepare parties for mediation, and

4. Open a mediation session.

Duration:  1 day - 8:00 a.m. to 5:00 p.m.

Resolving workplace conflict is an essential skill for individual contributors, managers, and leaders. At the end of this course, participants will be able to:

1. Identify the parties in conflict and prepare to mediate,

2. Apply de-escalation techniques to volatile situations,

3. Aid the parties in the resolution process, and

4. Document plans of agreement.

Duration:  1 day - 8:00 a.m. to 5:00 p.m.

Getting to the root cause of conflict has long-term positive benefits for both the parties and the workplace environment.  At the end of this course, participants will be able to:

1. Explain the benefits of a caucus in mediating conflict,

2. Identify when a caucus is necessary and useful in the mediation session, 

3. Conduct a caucus to identify root causes of conflict, and

4. Aid the parties in implementing impactful solutions and plans of agreement.

Duration:  2 days - 8:00 a.m. to 5:00 p.m.