Panelist Speaker

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Embark on a transformative journey with our esteemed panel of quality professionals as they share their winding career paths to success in this engaging discussion. Discover the power of resilience, adaptability, and self-discovery in this captivating exploration of the diverse roads that lead to quality. Prepare to be inspired and empowered as we celebrate the triumphs of women in quality.

Leaders today know and understand the importance of effectively developing employees and leading teams during times of change and transformation. In today’s world of work where leaders are managing multiple change management initiatives, such as operating in a post-Covid environment, transitioning to a digital landscape, and adopting artificial intelligence practices, effectively communicating to manage the people side of change and drive organizational excellence in the change and transformation journey is essential. In this session, we will explore the use of effective leadership communication aligned to David Rock’s SCARF model that identifies the 5 domains of behavior, which impact the people side of change. Participants will delve into a leadership communication framework used to move employees from organizational resistance to driving organizational excellence as we explore the organizational change and transformation journey.

We present an essay that delves into the interplay between happiness and healthcare quality of services. It holds transformative potential as the alignment of well-being with excellence in patient care emerges as a powerful paradigm shift, offering benefits not only to healthcare professionals but also to the overall patient experience. The Institute of Medicine's dimensions of quality healthcare, with an emphasis on evidence-based practices and patient safety, underscores the connection between well-being and care excellence. The evidence linking physician burnout to compromised patient care outcomes suggest the need of prioritizing the well-being of healthcare professionals. The components of well-being are presented as integral building blocks in the broader framework of healthcare. Research studies designed to elevate healthcare quality, exemplified by "healthy workplaces" and the insights from research on the substantial costs of physician burnout, highlight the need of fostering efficiency, cultivating leadership, and nurturing a sense of community. Positive psychology strategies, including gratitude, positive reflections, physical well-being prioritization, and social connection cultivation, offer a blueprint for rewiring neural pathways towards sustained happiness. Within the healthcare realm, the cultivation of heightened happiness translates into increased personnel engagement, consequently exerting a positive impact on diverse dimensions of care quality. Establishing a well-being-centric culture necessitates concerted efforts across senior leadership, governance structures, and interdepartmental collaborations, by which healthcare institutions can foster a holistic ecosystem that promotes the well-being of all stakeholders. The role of quality improvement experts is emphasized in utilizing their expertise to design and implement strategies that bridge the well-being of healthcare providers with patient outcomes.